Return & Exchange Policy
Store return policy. We want you to love your purchase! If something isn’t quite right, we are here to help make it right. Please review our policy below regarding returns, exchanges, and final sale items for local deliveries and standard shipping across Ontario.
Return Window
- You have 14 days from the date of delivery or local drop-off to initiate a return or exchange.
- Items must be unworn, unwashed, unused, and in their original packaging with all tags attached.
Eligible vs. Final Sale Items
- Ready-to-Ship Items (Jewelry & Accessories): Eligible for return or exchange within the 14-day window.
- Custom Apparel: Because custom apparel items are printed and produced specifically for your order, all custom apparel sales are final and cannot be returned or exchanged unless there is a manufacturing defect or error on our part.
- Sale & Clearance Items: Items marked down on final clearance are considered final sale and cannot be returned.
How to Start a Return or Exchange
Refunds: Once we receive and inspect your returned item, your refund will be processed back to your original payment method within 3 to 5 business days. (Note: Original delivery and shipping fees are non-refundable)
Contact Us: Send us a message through your account or email our support team with your order number and the reason for your return.
Approval: Once your request is reviewed and approved, we will provide you with the next steps for dropping off your item locally or shipping it back to us.