Frequently Asked Questions (FAQs)
Store FAQ and delivery questions. Got questions about our local delivery, shipping, or custom items? We’ve got answers! Find details on how our e-commerce store operates below.
1. Local Delivery & Cut-Off Times
- How does local next-day delivery work? We offer fast local next-day delivery across our service zones for a flat rate of $12.99 on orders of $30 or more.
- What is the daily order cut-off time? You must place your order by 6:00 PM EST to qualify for next-day delivery. Orders placed after 6:00 PM will roll over to the following delivery day.
- Simply enter your postal code at checkout—if eligible, our Local Next Delivery ($12.99) option will automatically unlock
- Do ready-to-ship and custom items arrive together? Ready-to-ship items (like jewelry and hair accessories) go out right away for next-day drop-off. Custom apparel requires a 24 to 48-hour production window before it is ready for local delivery or shipping.
2. Shipping Policies
- Do you ship outside of local delivery zones? Yes! We offer FREE Ontario-wide standard shipping on all orders of $30 or more across the province.
- When will my shipped order go out? Standard items ship promptly. Custom apparel orders are dispatched as soon as the 24–48 hour production window is complete.
3. Returns & Exchanges
- What is your return policy? We accept returns and exchanges on eligible ready-to-ship items (jewelry and accessories) within 14 days of delivery, provided they are unworn and in their original packaging.
- Can I return custom apparel? Because custom apparel is made-to-order specifically for you, all custom apparel sales are final unless there is a manufacturing defect